Refund and Returns Policy

We want you to love every River Jai purchase. Each piece is thoughtfully crafted and curated, reflecting the beauty and heritage that inspire our brand.

Returns & Exchanges

At this time, we do not accept returns or exchanges once an order has been placed. Due to the artisanal and limited nature of our collections, each item is handled with care and inspected before shipping to ensure quality.

Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong product, please contact us within 3 days of delivery at [email protected] with your order number and clear photographs of the issue. We will assess and arrange a replacement or refund where applicable.

Eligibility for Refunds

Refunds are only offered if:

• The item arrives damaged or defective.
• The wrong product was shipped.
• The product is unavailable after purchase.

Approved refunds will be processed to your original payment method within 7–10 business days.

Non-Returnable Items

• Sale or discounted items
• Gift cards and vouchers
• Custom or made-to-order pieces

Need help?

If you have any concerns about your order, please reach out to us at [email protected] we’re always happy to help ensure your experience with River Jai flows smoothly.