Privacy Policy
1. Introduction
River Jai (“we”, “us”, “our”) is committed to protecting your privacy and respecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase from us.
By using our website or providing your information, you agree to the practices described in this policy.
2. Information We Collect
We may collect the following types of information when you interact with us:
Identity details: name, title. Contact details: email address, phone number, billing and shipping addresses.
Order details: products purchased, order dates, payment method (processed via secure third-party providers).
Payment information: processed by our payment partners; we do not store full card details.
Usage data: pages visited, time spent on site, browser type, IP address, device information, cookies and similar technologies.
Marketing preferences: your choices about receiving newsletters and promotional communications.
3. How We Use Your Information
We use your information to:
Process and deliver your orders, and provide customer support.
Communicate with you about your order, deliveries, and service updates.
Manage your account and purchase history (if applicable).
Improve our website, products, and customer experience.
Send you marketing communications when you have opted in (you can opt out at any time).
Comply with legal and regulatory obligations, including tax and accounting requirements.
Help prevent fraud and protect the security of our website and customers.
4. Legal Basis for Processing (if you want to be GDPR style)
Where applicable law requires, we process your information based on:
Performance of a contract (to fulfil your order).
Legitimate interests (to run and improve our business, prevent fraud, and understand our customers).
Your consent (for email marketing and certain cookies).
Legal obligations (record keeping, compliance duties).
5. Cookies and Similar Technologies
We use cookies and similar technologies to:
Enable core site functionality (such as cart and checkout).
Understand how visitors use our site so we can improve it.
Remember your preferences.
You can control cookies through your browser settings, but this may affect some features of the website.
6. Sharing Your Information
We do not sell your personal information. We may share your information with:
Service providers who help us run our business (e.g., website hosting, payment processors, delivery and courier services, email service providers, analytics tools).
Professional advisers (e.g., accountants, auditors, legal advisors) where necessary.
Authorities, regulators, or law enforcement where required by law or to protect our rights, customers, or others.
These third parties only receive the information necessary to perform their services and are required to handle your data securely and in line with applicable privacy laws.
7. International Transfers
If your information is transferred, stored, or processed outside your country, we take reasonable steps to ensure that appropriate safeguards are in place to protect your data, in accordance with applicable laws.
8. Data Retention
We keep your personal information only for as long as necessary:
To fulfil the purposes set out in this policy.
To comply with legal, accounting, or reporting obligations.
To resolve disputes and enforce our agreements.
When information is no longer needed, we will delete or anonymise it safely.
9. Your Rights
Depending on your local laws, you may have the right to:
Access the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal data, in certain circumstances.
Object to or restrict how we use your data, in certain circumstances.
Withdraw consent where we rely on your consent (for example, email marketing).
Lodge a complaint with your local data protection authority.
To exercise your rights, please contact us using the details below.
10. Email Marketing and Communications
If you subscribe to our newsletter or marketing updates, we will use your email address to share news, product launches, and special offers. You can unsubscribe at any time by:
Clicking the “unsubscribe” link in any email, or
Contacting us directly and requesting removal from our mailing list.
11. Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. However, no method of transmission or storage is completely secure, so we cannot guarantee absolute security.
12. Third Party Links
Our website may contain links to third party websites or services. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.
13. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Your continued use of the website after changes are posted will mean you accept those changes.
14. Contact Us
If you have any questions about this Privacy Policy, your personal information, or would like to exercise your rights, please contact us at:
River Jai
•Email: [email protected]
•Phone: 0765321871